How to Create a Category?

Create a category from the Merchant Web or Merchant Mobile App by adding the category name, thumbnail, optional banner, and visibility settings.

Step-by-Step Guide

Web App

1. Open Categories: Log in to the Merchant Web application, go to Catalog, and select Categories.
2. Add a Category: Select Add Category in the top-right corner of the Categories page.
3. Enter Category Information: Enter the required Basic Information, including the Category Name.
4. Upload Category Thumbnail: Select Click to upload under Category Thumbnail and upload the image. The recommended image size is 300 × 300 px.
5. Add a Category Banner: To add a banner, enable the Show Banner toggle, enter a category description if required, and upload a Banner Image. The Category Banner is optional.
6. Set Category Visibility: Use the Active toggle to control category visibility.
   • Enabled: The category is visible in the storefront, and customers can browse products under it.
   • Disabled: The category remains available in the Merchant Dashboard but is hidden from the storefront.
7. Create the Category: Review the category details and select Add Category.

Reorder Categories

The Reorder feature controls the order in which categories appear on your storefront.

1. Open Reorder Mode: Select Reorder in the top-right corner.
2. Arrange Categories: Drag and drop categories using the drag handle on the left side of each category.
3. Save the Order: Select Save Order to apply the changes. To discard the changes, select Cancel or Exit Reorder.

Note

The saved order determines how categories are displayed to customers in the storefront.

Mobile App

1. Open Catalog: Log in to the Merchant Mobile App and select Catalog from the bottom navigation bar.
2. Add a Category: Select Add Category in the bottom-right corner of the Category page.
3. Enter Category Information: Enter the required Basic Information, including the Category Name.
4. Upload Category Thumbnail: Select Click to upload under Category Thumbnail and upload the image. The recommended image size is 300 × 300 px.
5. Add a Category Banner: To add a banner, enable the Show Banner toggle, enter a category description if required, and upload a Banner Image. The Category Banner is optional.
6. Set Category Visibility: Use the Active toggle to control category visibility.
   • Enabled: The category is visible in the storefront, and customers can browse products under it.
   • Disabled: The category remains available in the Merchant Dashboard but is hidden from the storefront.
7. Create the Category: Review the category details and select Add Category.

Frequently Asked Questions

Go to Catalog → Categories, select Add Category, enter the required details, and select Add Category.

No. The Category Banner is optional. Enable the Show Banner toggle only if you want to upload a banner image.

The recommended image size is 300 × 300 px.

The category remains available in the Merchant Dashboard but is hidden from the storefront.

Select Reorder, drag and drop the categories into the desired order, and select Save Order.

Troubleshooting

Cause

The category is set to Inactive.

Solution

Enable the Active toggle and save the category.

Cause

The image may not meet the recommended requirements or the upload may have failed.

Solution

Use a supported image format and, for the thumbnail, use the recommended size of 300 × 300 px, then try uploading again.

Cause

The new order was not saved.

Solution

Rearrange the categories and select Save Order.