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How to enable prepaid wallet?

Prepaid Wallet allows customers to maintain a wallet balance and use it for eligible purchases from the storefront.

Prerequisites​

  • Your store must be subscribed to the Growth or Advance plan.
  • Customer Wallet must be enabled before you can enable Prepaid Wallet.

Step-by-Step Guide​

  1. Open Settings: Log in to BuildMyStore Web App and open Settings.
  2. Open Feature Preference: Click Feature Preference.
  3. Enable Customer Wallet: Under the Commerce section, find Customer Wallet and turn on the toggle.
  4. Open Payments: Go to Settings → Payments.
  5. Enable Prepaid Wallet: Find the Prepaid Wallet section and turn on the Prepaid Wallet toggle.

Prepaid Wallet is now enabled for your store.

Frequently Asked Questions​

Your store must be subscribed to the Growth or Advance plan. Also, make sure Customer Wallet is enabled under Settings → Feature Preference.

Yes. Enable Customer Wallet first, then enable Prepaid Wallet.

You can enable it from the BuildMyStore Web App under Settings → Payments or from the BuildMyStore Mobile App under More → Payments & Tax → Payment Methods.

Troubleshooting​

Cause
Customer Wallet may not be enabled.
Solution
Go to Settings → Feature Preference, find Customer Wallet under Commerce, and turn on the Customer Wallet toggle. Go back to Settings → Payments and check for Prepaid Wallet.
Cause
The store may not be subscribed to an eligible plan.
Solution
Make sure your store is subscribed to the Growth or Advance plan.
Cause
Customer Wallet may not be enabled, or the store may not have an eligible plan.
Solution
Verify the Customer Wallet setting and your store plan, then go to More → Payments & Tax → Payment Methods and check for Prepaid Wallet.